Online Sport Event Consumers: Attitude, E-Quality and E-Satisfaction
نویسندگان
چکیده
منابع مشابه
Influential Factors of E-Retail Service Quality Affecting E-Satisfaction
The expeditious development of technology and internet has diverted company direction to retain customer e-satisfaction. Customer satisfaction is becoming an area of great interest for companies and customer satisfaction has a direct impact on the profitability of a company. With regard to customer satisfaction’s importance, we investigate the impact of service quality dimensions on customer sa...
متن کاملE-Satisfaction and E-Loyalty: Two Main Consequences of Online Buying Attributes
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متن کاملe-Citizens and e-Consumers: Is There a Difference?
Both the business sector and the government are nowadays embracing Internet technologies in order to provide high quality on-line services to their “target groups”. In both cases, service providers are trying to transform web surfers, casually visiting their web sites to seek information, to users of their electronic services, i.e. e-consumers and. e-citizens. In this paper, we address the simi...
متن کامل“investigating the relationship between knowledge management and customer satisfaction considering to the e-services”
چکیده : این مطالعه تاثیر مدیریت دانش بر رضایتمندی مشتریان با توجه به خدمات الکترونیک در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان را مورد بررسی قرار می دهد. جامعه آماری این تحقیق مدیران، سرپرستان و کارشناسان مشغول به کار در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان بوده که مجموعا 94 نفر می باشند. برای تعیین حداقل نمونه از جدول مورگان استفاده شده است. که با توجه به جدول ...
A Factor Analytic Study on Service Quality Perceptions and Satisfaction in the E- Tourism
E-tourism has evolved as a mainstay business for tourist service providers. It plays an integral role in the dissemination of information and influencing consumer’s preferences and satisfaction. The purpose of this study is to identify the dimensions of service quality perceptions of consumers in e-tourism in the Indian context. It also aims to understand the relative impact of these service qu...
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ژورنال
عنوان ژورنال: Journal of theoretical and applied electronic commerce research
سال: 2017
ISSN: 0718-1876
DOI: 10.4067/s0718-18762017000200005